RETURNS POLICY


If there is an instance of damaged or defective goods and/or short quantities of goods upon receiving stock, then you are entitled to make a return request with our staff either through email on orders@megafood.co.nz , by phone on (09) 273 8889 , or by WeChat using ID: MegaFood0800100188 .


Return requests must be made within 24 hours of the receipt of goods by the buyer; all goods to be returned must be in their original packaging for any refund.


Mega Food's liability in the event of a valid request will not exceed the sale price of the goods concerned and to the extent permitted by the law or warranties and conditions implied by any statute are hereby expressly negative. Opportunities are given to Mega Food to investigate any return request.

TERMS & CONDITIONS OF SALE


1.MEGAFOOD agrees to deliver to Buyer and the Buyer agrees to accept the goods at the address specified by them in their order. If the Buyer fails or refuses to take or accept
the goods they will be deemed to have been delivered when we were willing and able to deliver them. MEGAFOOD will not be liable for failing to deliver or delay in delivering goods
where the failure or delay is caused by anything beyond our reasonable control. MEGAFOOD reserves the right to deliver goods in instalments.  

2.All orders accepted by MEGAFOOD shall form a contract between MEGAFOOD and the Buyer upon MEGAFOOD’s standard terms and conditions of sale. MEGAFOOD may vary its standard terms and conditions of sale from time to time.

3.  Payment for the goods at the agreed purchase prices is due on delivery for Cash-sale Buyers; or if credit granted by MEGAFOOD, payment is due:
a. Weekly: by Wednesday of the following week;
b. Monthly: by the 20th of the following month.

4.In the event of default or non-payment by the due date, or breach of these terms and conditions or insolvency of the Buyer:
•All sums outstanding to MEGAFOOD become immediately due and payable; and
Interest shall accrue at the rate of 16% per annum from the date payment was due until the date payment is made. Interest will  be compounded monthly at the rate of 1.33%; and
•The Buyer indemnifies MEGAFOOD for any loss, expense or costs it may incur or suffer as a result of the Buyer’s default; and
•All legal and collection costs in recovering or collecting any outstanding money, recovering goods or remedying any default shall be recoverable against the Buyer.
•MEGAFOOD may repossess goods delivered but not paid for.  
5.Property in the goods supplied by MEGAFOOD shall remain the ownership of MEGAFOOD until payment in full of all amounts owing to MEGAFOOD what so ever. If the goods are resold before all amounts owing to MEGAFOOD have been fully repaid  the book debt on proceeds of such resale shall be the property of MEGAFOOD and be held for its account and payable immediately to MEGAFOOD. The Buyer shall owe a fiduciary duty to MEGAFOOD in respect of such book debts and proceeds.  

6.Goods are at Buyer’s risk from the time the goods are delivered to the Buyer’s premises, or picked up by the Buyer or Carrier/Transportation companies the Buyer consign to.

7.Any return request must be advised within 24 hours of receipt of the products.

8.All returned products must be kept in original packaging conditions. Products that have been opened or are missing identifying labels are not acceptable for return.

9.Frozen products must be in original frozen conditions when returned. Frozen products that have been thawed at any point are not acceptable for return.

10.MEGAFOOD’s liability in the event of a valid claim will not exceed the sale price of the goods concerned and to the extent permitted by the law or warranties and conditions implied by any statute are hereby expressly negative.

11.MEGAFOOD reserves the right to vary prices without prior notices.
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